Rogers confirms 911/GPS bug is showing up due to Enhanced 911 rollout

I have just received an Email From @RogersMary with what looks to be Rogers Wireless official position on the issue of dialing 911 while the GPS is turned on with the HTC Magic and HTC Dream. She has also posted in the UPDATE: From RogersMary – Dream owners to be offered exchange to Magic thread at Android Forums, I also suspect that this has also been posted on a few other forums as well.

This is the text of the email that I received.

Rogers believes that telecommunications services play an important role in ensuring public safety and we take the safety of our customers extremely seriously. One of the ways we are helping to make sure our customers are safe is through enhancements to 911 calling that use advanced technology to locate a wireless customer’s current location and provide it to emergency workers.

We have been rolling out these 911 enhancements and the vast majority of our network area now has this important safety feature in place. However we have learned that there are problems with the operating software of our HTC Dream and HTC Magic devices that when combined with this new locating technology – could lead to 911 calls not going through in certain situations. This was not an issue when we first tested the HTC devices last Spring.

Over the past week we have been notifying all our HTC Dream and Magic customers about this issue and removed these devices from sale. However, we are not satisfied with this situation and sincerely apologize for any inconvenience or concern this has caused our customers. We take this matter very seriously and we are currently investigating the way this issue was addressed to determine how we can improve our internal and external processes.

HTC is working on a software fix that we will make available as soon as possible. We are expediting the testing and implementation of this fix working with HTC.

In the meantime, we recommend all Rogers HTC Dream and Magic customers follow these steps to ensure GPS is disabled on their phones:

1) Select Menu
2) Select Settings
3) Select Location
4) Uncheck Enable GPS Satellite

This now confirms my and others speculation that the “Bug” is being brought to light due to the E911 enhancements that are now rolling out on Canadian wireless networks. @RogersMary has responded to me on Twitter that the LG EVE is not affected by this issue but is still checking to see if that information comes from LG not reporting any issue or LG telling Rogers that the EVE has no issue. I’m still waiting to see what Mary can find out on that. I’m also waiting to hear back from an LG contact on LG’s official statement regarding E911 and the LG EVE.

I will keep you all informed as I receive further information.



One Response to “Rogers confirms 911/GPS bug is showing up due to Enhanced 911 rollout”

  1. I Want My One Point Six - Demanding Android 1.6 for our Rogers HTC Magic & Dream, and LG Eve Phones Says:

    […] responding to RogersMary’s release, you can see more on Puleen Patel’s blog, and the Great Big Dog Report. posted by mjschmidt in 911, @RogersMary, Android 1.6, Dream, HTC, Magic, Other Blogs, Rogers, […]

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